Return Policy

At ShopyWave, customer satisfaction is our priority. However, due to the nature of international shipping, returning products can often be more expensive than the original product cost. Please review our return and refund policy carefully before making a purchase.

1. Return Eligibility

Returns are accepted only under specific circumstances, such as:Receiving a damaged or defective product.Receiving an incorrect item (different product, size, or color than ordered).To be eligible, the product must be unused, in its original packaging, and returned within 7 days of delivery.

2. Return Costs

Return shipping costs are the buyer’s responsibility. Please note that in most cases, return shipping fees may exceed the price of the product itself due to international logistics and customs costs.For this reason, we advise checking product details, sizes, and descriptions carefully before placing an order.

3. Refund Process

If a return is approved, a partial or full refund will be issued depending on the situation. Refunds will be processed to the original payment method within 5–10 business days after the returned product is received and inspected.

4. Non-Returnable Items

Certain items are not eligible for return or refund, including:Items purchased on sale or discount.Intimate wear, swimwear, or accessories due to hygiene reasons.Items returned after the 7-day window.

5. Contact Us

For any return or refund-related queries, please contact our support team through the Contact Us page before initiating a return. Our team will guide you through the process and help you find the best solution.Thank you for understanding and supporting our sustainable international shipping practices.